Privacy Policy


Effective Date: 15/5/2018
 
MGR Air Cargo Deconsolidators Ltd, ("MGR", or "we" or “us” or “our) are committed to safeguarding your privacy. In this Privacy & Cookie Policy ("Policy") we explain to you what information we may collect, use, share and store about you, and the choices and rights that are available to you. If you have any questions about this Policy, please contact us using the contact details provided below.
 
We comply with the relevant Data Protection legislation as set forth by the European Union regarding the collection, use, and retention of Personal Information.


About MGR

MGR is a freight forwarding and deconsolidation provider offering a wide range of services and solutions. It was established in 2007 with the vision to offer a logistics arm in Cyprus to independent freight forwarders as well as consolidation freight forwarding activities.
Our mission is to offer a great value via a unique combination of services and expertise.

When this Policy Applies

This Policy applies to our collection, use and disclosure of your Personal Information in relation to MGR, when you contact us, visit or use our website, apply for a job or use our services, regardless of how you access them.
 This Privacy Statement does not apply to the practices of third parties that MGR does not own or control.

What is in this Policy?

Collection & Retention of Personal Information
Use of Personal Information
Cookies and Online Tracking
Profiling and decision making
Sharing Your Personal Information
International Data Transfers
Your Privacy Rights
Security of Your Personal Information
Children's Privacy
Marketing Preferences
Changes to this Policy
Contacting Us



Collection & Retention of Personal Information


“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We may collect Personal Information including but not limited to: 
  • General identification and contact information: An Individual’s name; address; e-mail and telephone details; date of birth; occupation and country of residence; additional contact information about you that we may obtain through third parties with whom we do business;
  • Identification information issued by government bodies or agencies;
  • Other Information including the date & description of service provided including special requests made and employee recruitment information;
  • Financial information: Credit and debit card or bank account details. 
  • Special categories of Personal Information 
  • In  order to provide you with our services or to assess your job applications, you may be asked for types of Personal Information that are viewed as Special Categories. These may include your ethnic origin; medical conditions and criminal convictions with regards to the service provided or your employment application as well as any other information deemed sensitive under applicable data protection laws (collectively " Special categories of Personal Information"). 
  • Marketing preferences and customer feedback: You may let us know your marketing preferences or other means of sale promotion.
If you submit any Personal Information relating to other people to us, you confirm that you have the authority to do so and to permit us to use the information in accordance with this Policy. You also agree to inform the individual about the content of this Privacy Policy.
 
We collect information submitted to us 
  • Through our online services: We may collect Personal Information when you visit our website, communicate with us via online chat services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
  • Through our offline services: We may collect Personal Information from you offline, such as when you visit our service points, contact us via any other means the customer service.
  • Through other sources: We may receive your Personal Information from third party services including without limitation recruitment agencies, credit check agencies, agencies providing compliance checks, Sub-agents, and other partners.
Information we collect automatically: We automatically collect certain technical information from visitors to our Site(s), such as the Internet protocol (IP) address of their device, their login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platforms.

Retention of Personal Information: Information submitted to us abide to strict confidentiality principles and advanced security policies.

We will keep your Personal Information as long as it is necessary, as required by law.

When we destroy Personal Information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.

What if I do not agree with this Privacy Policy?
If you do not agree to our processing of your data in the manner outlined in the Policy, please do not submit any Personal Information to us.

Use of Personal Information

The Personal Information we collect, will be used only as described in this Policy.
 
We use this Personal Information:
  • To provide the services you request and provide you with other information about the services;
  • To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys (to the extent permitted after we have obtained your consent);
  • To personalize your experience when you use our services;
  • To allow you to participate in contests and other promotions and to administer these activities;
  • For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention (including through the use of closed circuit television, and other security systems), enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities;
  • To assess and process your application for employment;
  • Resolve complaints, and handle requests for data access or correction.
    Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence); and
  • Establish and defend legal rights; protect our operations, our rights, privacy, safety or property, you or others; and pursue available remedies or limit our damages.

Cookies and Online Tracking
A browser cookie is a small file saved on your hard drive when you visit certain websites. Browser cookies store information that a web site may use for a variety of purposes such as to personalize your experience and to gather web site statistical data, such as which pages you visit, what material you download, your Internet provider’s domain name and country, and the addresses of websites you visited immediately before, and after, visiting a particular web site. You can configure your browser to accept or reject browser cookies or to notify you when you are offered a cookie so you can accept or reject it.

When you visit our Websites, we will place browser cookies on your hard drive to collect and store your preferences for viewing the Website, such as whether you disable Flash so that you will not have to do so for subsequent visits. In addition, the Website uses cookies to provide a unique identifier to your computer so that we can generate statistics regarding usage of the Website, such as the percentage of repeat visitors and other general statistics, determining the effectiveness of advertisements, and sales generated through advertisements. You may not be able to use some services on the Website if you disable your browser from accepting cookies. When you visit our Websites, our strategic partners may also place browser cookies on your hard drive.

Profiling and decision making

We might make some decisions based on profiling where final decisions are always a result of staff intervention.

Sharing Your Personal Information

Our service providers: We may disclose Personal Information to our third party service providers who provide services such as website hosting, payment processing, marketing agencies, auditing and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
 
In addition, we may share and disclose Personal Information about you with in the following circumstances:
  • Compliance with laws: We may disclose Personal Information to a third party where we are legally required to do so in order to respond to or comply with any applicable law, regulation, subpoenas, court orders, legal process or government requests, including in response to public authorities to meet national security or law enforcement requirements.
  • Vital interests and legal rights: We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law, including without limitation to meet national security or law enforcement requirements. We also may disclose your Personal Information to third parties when we choose to establish or exercise our legal rights or defend against legal claims.
  • With your consent: We may disclose your Personal Information for other purposes with your consent.
Your Personal Information is never sold, rented or leased to any external company.

International Data Transfers

Transfers to service providers & suppliers: In certain circumstances information that we collect about you may be sent to suppliers and service providers that are either based outside of the EEA or have servers based outside of the EEA. Countries outside of the EEA protect information differently, and so where we do transfer your information to suppliers based outside of the EEA, we will take all steps necessary to ensure that it is adequately protected and used in accordance with this Privacy Policy, including but not limited to relying on any appropriate cross-border transfer solutions such as the European Commission's Standard Contractual Clauses or the EU-US Privacy Shield Framework.

Your Privacy Rights

You have certain rights under applicable data protection laws, which include the right (i) to request a copy of your Personal Information, (ii) to request access, rectification or erasure; (iii) to restrict the processing of your Personal Information and recall your consent where applicable; and (iv) to submit a complaint to the Commissioner’s Office for the Protection of Personal Data. In certain circumstances, you may also have the right to object to the processing of your Personal Information. All the above are subject to the business relationship you have with us and any applicable prevailing legislations.
 
If you would like to exercise any of the above rights, please immediately notify us in accordance with the "Contact Us" section below so that we may assess your request and determine, under applicable law, whether we are in position to comply with your request.
Your Choices:
Cookies and other similar technologies: For information about how to disable selected cookies and other similar tracking technologies from collecting information on the MGR Services to third party properties, please see the Section headed "Cookies and Online Tracking".
 
Marketing preferences: If you no longer want to receive marketing-related material from us on a going-forward basis, you may opt-out by following the instructions in the “Marketing Preferences section”.
Security of Your Personal Information
We are committed to protecting the Personal Information you share with us. We use appropriate physical, technical, organizational and administrative security measures to help protect your Personal Information from unauthorized or unlawful access, use or disclosure, and from accidental loss, destruction or damage.
 
We support online security using secure server technology because we want your data to be safe. We use state-of-the-art security arrangements and facilities on our Sites and through the MGR Services to maintain data security. Unfortunately, the transmission of information via the internet cannot be guaranteed 100% completely secure and we cannot guarantee the security of your Personal Information that is transferred over the internet.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contact Us" section below.

Children's Privacy

MGR services as a general rule, are not intended for use by children under the age of 18 unless otherwise stated for the specific service we offer. We do not knowingly collect Personal Information from children under the age of 18. If we learn that we have collected Personal Information from a child under the age of 18, we will delete that data from our systems unless we have the explicit consent from the parent/guardian.

Marketing Preferences

We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. To tell us your marketing preferences and to opt-out, you can contact us using the information in the "Contact Us" section below.
  • Receiving e-mail messages and text messages from us:  If you no longer want to receive marketing-related e-mails or text messages from us on an ongoing basis, you may opt-out of receiving these marketing-related messages by clicking on the link to “unsubscribe” provided in each message or by contacting us. 
  • Receiving telephone communications and postal mail from us:  If you no longer want to receive mobile messages, telephone communications or postal mail from us on an ongoing basis, you may opt-out of receiving these marketing-related communications by contacting us. 
 
We aim to comply with your opt-out request(s) within a reasonable time period.  Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request).  Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.

Changes to this Policy

We will update the "Effective Date" at the top of this page to indicate the date from which any changes take effect. We reserve the right to change, modify or amend this Privacy Policy at any time. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy. Customers are responsible for periodically checking the Privacy Policy posted on the Website for changes.

Contacting Us

For more guidance on specific services you request from us, if you have any questions about this Policy or if you wish to exercise Your Privacy Rights please contact:
 
MGR Air Cargo Deconsolidators Ltd
48 Kennedy Ave, 1076,
Nicosia, Cyprus
ATTN: Privacy Team
Tel: 22 455333
Website: www.mgrcargo.com
Email: airfreight@mgrcargo.com